If the Customer is not completely satisfied with a delivered Product, he may return it to the Operator. The Customer will have fourteen (14) days to do so from the date of receipt of the order.

However, the exceptions set out in article L.221-28 of the French Consumer Code apply and preclude the exercise of the right of withdrawal: the Operator draws the customer’s attention to the fact that all items personalized by the purchaser, made to his/her specifications, will not benefit from any right of withdrawal. Similarly, there is no right of withdrawal for gift cards.

Apart from these exceptions, in accordance with Article L.221-21 of the French Consumer Code and in order to exercise this right of withdrawal under the conditions of Articles L. 221-18 et seq. of the French Consumer Code, the Customer is invited to complete the standard withdrawal form by clicking on the link below: https://www.service-public.fr/professionnels-entreprises/vosdroits/R38397.

The Operator will acknowledge receipt of the Customer’s withdrawal request by e-mail.

Where applicable, the Customer may exercise his right of withdrawal by notifying the following information to the Operator:

• name, address, telephone number and e-mail address ;
• decision to withdraw, by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail, where these details are available and therefore appear on the standard withdrawal form). The Customer may use the model withdrawal form, but is not obliged to do so.

Return shipping costs are at the Customer’s expense.

The Product must be returned in its original packaging, in perfect condition, fit for resale, unused and with all accessories.

In addition to the returned Product, the return parcel must also contain a letter specifying the Customer’s exact and complete contact details (surname, first name, address), the order number and the original purchase invoice.

The Operator will reimburse the Customer for the amount of the Product within fourteen (14) days of receipt of the Product and all the elements required to implement the Customer’s reimbursement. This refund will be made by the same means of payment as that used for the Customer. In this respect, Customers who have paid for their order in the form of gift vouchers may be reimbursed by gift vouchers at the discretion of the Operator.