Shipping policy

The online sales offers presented on the site are reserved for consumers residing in mainland France and the French overseas territories (Guadeloupe, Reunion Island, Mayotte, Martinique, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, French Guiana, New Caledonia, French Polynesia, Wallis and Futuna, French Southern Territories), or in a member state of the European Union, and for deliveries in these same geographical areas.

Delivery means the transfer to the Customer of physical possession or control of the Product.

Shipping and handling :

The Operator prepares orders with care, wrapping each product in a box slipped into an envelope, and offers you the following delivery methods:

• In mainland France, local delivery is offered for zip code 53210. Orders are delivered directly to the customer’s letterbox.
• Outside this zip code, in mainland France :

•  Overseas (Guadeloupe, La Réunion, Mayotte, Martinique, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, French Guiana, New Caledonia, French Polynesia, Wallis and Futuna, French Southern Territories):

•  In Europe: orders sent by recorded delivery by La Poste. Shipping costs are €5.95.

All orders are sent by post. The tracking number is sent to the customer by email (and by SMS if the customer has selected this option).

Shipping costs are specified when the order is finalized and are accepted when the order is validated.

Manufacturing and delivery times :

Except for vacation periods (announced on the 1st page of the site, where applicable), products are manufactured and dispatched within 1 to 3 working days, then delivered by La Poste within 2 to 8 working days on average. Customers therefore receive their orders within 3 to 11 working days.

The Operator undertakes to dispatch the Products in accordance with the announced deadlines, provided that payment for the order has not been previously refused.

However, if one or more Products cannot be delivered within the period initially announced, the Operator will send the Customer an e-mail indicating the new estimated shipping and delivery date.

The Products will be delivered to the address indicated by the Customer at the time of ordering. It is the Customer’s responsibility to check that this address is correct. The Operator cannot be held responsible if the address communicated by the Customer is incorrect, thus preventing or delaying delivery.

No delivery will be made to a P.O. Box.

The Operator cannot be held responsible for any damage to products during transport.

On delivery, it is the Customer’s responsibility to check that the Products delivered conform to the order and that the package is sealed and undamaged. If this is not the case, the Customer must, before opening the parcel, have the letter carrier or the Post Office draw up a report of spoliation. No claim concerning the quantity or condition of the Product will be accepted if the claim has not been recorded on the report. This document is essential for any claim against the Post Office. If the parcel is badly damaged, we recommend that you check its contents in the presence of the delivery person, and refuse it if the contents are damaged so that the Operator can make a claim with the Post Office.

In such cases,

the customer must notify the Operator within 24 hours of receipt of the parcel, by e-mail or letter, of the nature of the damage, with supporting photos, description of the facts and indicating the order number, delivery date and full contact details.
A parcel whose contents have been damaged in transit must be refused by the delivery service for return to the Operator. If the parcel is opened, the cost of return shipment is at the customer’s expense. If the parcel is not opened, the cost of return shipment is borne by La Poste. All risks associated with the return of the product are at the customer’s expense.